How to File Complaints Against Texas Youth Facilities or Professionals
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If you’ve experienced abuse, neglect, or unprofessional conduct, you have the right to file a complaint. These reports hold both facilities and individual staff accountable
Filing Complaints Against Facilities
Texas Health and Human Services Commission (HHSC)
They regulate and license treatment centers. You can file complaints for:
Abuse, neglect, or exploitation
Unsafe living conditions
Staffing issues or violations of rules
Online (Recommended):
Complaint Portal (Click the download button for instructions)
Call: 1-800-458-9858
Monday through Friday from 7 a.m.-7 p.m.
Email: ciicomplaints@hhs.texas.gov
Texas Department of Family and Protective Services (DFPS)
DFPS offers a central place to report:
Child abuse and neglect.
Abuse, neglect, self-neglect, and exploitation of the elderly or adults with disabilities living at home.
Abuse of children in child-care facilities or treatment centers.
Online (Recommended):
Complaint Portal (Click the download button for instructions)
Call (Recommend for situations that need to be investigated within 24 hours): 1-800-252-5400
Open 24/7
Email: cannot accept complaints online
Texas Juvenile Justice Department (TJJD)
For if the facility was contracted through probation, detention, or juvenile justice:
Office of the inspector general:
maintains the Incident Reporting Center (IRC)receive and record allegations of misconduct and criminal offenses as well as abuse, neglect and exploitation complaints.
Email: TJJD.IRC@tjjd.texas.gov
Phone: 1-866-477-8354
Open 24/7
Independent Ombudsman (IO):
a state agency established for the purpose of investigating, evaluating, and securing the rights of the children committed (TJJD). Before contacting the IO, you should try to resolve complaints through the TJJD grievance process.
Phone: (855) 468-7330
Email: independent.ombudsman@tjjd.texas.gov
Filing Complaints Against Individual Professionals
Sometimes the problem isn’t just the facility, it’s specific staff members. Each profession in Texas has its own licensing board where you can file a complaint.
Doctors (MD/DO):
Regulated by the Texas Medical Board.
File complaints about medical neglect, overmedication, inappropriate conduct, unprofessional behavior for the following license types:
Physicians,
Physician Assistants,
Acupuncturists,
Medical Radiologic Technologists,
Respiratory Care Practitioners,
Medical Physicists,
Perfusionists and
Surgical Assistants.
Online (Recommended):
Hotline: 1-800-201-9353
Follow the automated prompts to request a complaint form.
Mail:
Download the complaint form and mail it to
Investigations
1801 Congress Avenue,
Suite 9.200
P.O. Box 2018
Austin, Texas 78768-2018
Nurses (RNs, LVNs, Nurse Practitioners):
Regulated by the Texas Board of Nursing.
You can report:
Medication errors or unsafe care
Neglect of patients
Misconduct or unprofessional behavior
Online (Recommended):
Email: complaints@bon.texas.gov
Write out your complaint and send to the above email
Mail:
Write out your complaint on plain paper and mail to
Texas Board of Nursing, Enforcement,
1801 Congress Avenue,
Suite 10-200
Austin, TX 78701.
Hotline:
(512) 305-6838
Call to request a complaint form be sent to you.
Pharmacists:
Regulated by the Texas State Board of Pharmacy.
You can report:
Incorrect medication dispensing
Unsafe drug practices
Misconduct or negligence
Online (Recommended):
Email: complaints@bon.texas.gov
Write out your complaint and send to the above email
Hotline:
(800) 821-3205 (option 1) or
(512) 305-8070
Call to request a complaint form be mailed to you
Mail:
Send completed complaint form to-
Texas State Board of Pharmacy George H.W. Bush Building
1801 Congress Avenue
Suite 13.100
Austin, Texas 78701
Tips for Filing Complaints Against Facilities
Be specific: include names, dates, and what happened.
Provide documents, photos, or witness names if possible.
You can remain anonymous, but including contact info may help the investigation.
Save a copy of your report for your records.
Tips for Filing Complaints Against Individuals
Write down the person’s name, license number (if available), and facility.
Be specific: list dates, actions, and how it harmed you or others.
Attach documents, prescriptions, or witness statements if possible.
Reports can be anonymous, but giving contact info helps investigations.
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